Actual product colors and appearance may differ slightly based upon photographic limitations. Food Items and props pictured with products not included. Products not shown to scale. With any order placed, colors may vary and substitutions may occur.
We are using EasyParcel.com Services for delivery. Shipping rates will be based on the per KM. We will deliver the order in 7 working days.
Please give us 1 weeks to complete each order.
LouLa Blink bottle comes with 6 months’ warranty after your purchase. Warranty replacement product will be subjected to shipping and handling charges.
Refund & Return Policy:
Our refund policy lasts 30 48 hours. If 48 hours have passed since your purchase, we can’t offer you a full refund or exchange.
We ave no return policy, once the product is shipped and client received it without any damage will not be return.
In case item is shipped wrongly, To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Info@sparklyloula.com.
We have No exchange policy.
To return your product, you should mail your product to our address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Wisma Central, Unit 2.30 – 2.34, First Floor, Jalan Ampang, Kuala Lumpur, Malaysia.
Contact us at Info@sparklyloula.com for questions related to refunds and returns.